All clients are able to order from the e-shop. When making an order with My Rimi profile data, users accumulate My Rimi money and loyalty campaign stickers for all purchases.

We accept all bank credit cards (Visa, Visa Electron, MasterCard, Maestro), including debit cards with credit card properties and a virtual card. To pay select „Payment by credit card“ in payment methods.

SEB and Swedbank customers can also pay for the order through the bank link. It is not possible to pay in cash.

Yes, in our e-shop we sell the same products as in physical Rimi shops, but not a full assortment.

When entering the desired weight for fruits and vegetables, an approximate number of units (fruits or vegetables) will be shown.

Please inform Rimi customer service in such situation arises. In case you have chosen Click & Collect (Drive or Pickup in Store) you can pick up your order until the end of the day. If you do not pick up your order, money will be returned to your account, with exception of the the money for goods that have short expiration dates or specific hygiene requirements.

It is possible to change the delivery method for active orders under your e-store profile, except for if a coupon based on the delivery method has been used to place the order. When changing the delivery method, the existing delivery time will not be booked and a new delivery time must be selected from the available times.

You can see shops where a pick-up option is available here.

If you chose a store as a pick-up point for your goods, you will receive the order from your chosen store and at your chosen delivery time. There is a pick-up point near the self-checkouts in the stores; please enter the order PIN into the terminal located there, take your number, and wait. You can also use the Rimi app to indicate your arrival at the store pick-up point. 

In stores with a Rimi Drive pick-up point, you can choose to use either Rimi Drive or an in-store pick-up point.

Money for undelivered or returned goods will be returned within 2-5 working days, to the bank account from which your order was paid.

It means that the chosen product was not available when the items for your order were picked up and it was replaced by another, similar product. If it is cheaper, we will return the money, if it is more expensive — additional payment will not be required. If you do not want goods to be replaced, mark this in your profile.

Contact Rimi’s customer support and we will definitely help you. For more information, read the terms and conditions of the e-store from here.

No, it is not allowed by Estonian legislation.

Rimi has set a fixed fee for the packing that will be used when picking up products for the customer’s order. The packing price consist of several costs.

The packing price consists picking and packaging (bags) for the whole order*, may include lightweight plastic bag costs**, additional plastic bag costs*** and single-use plastic container costs****.

* Items are packed in paper bags; frozen goods can be packed in lightweight plastic bags.

** Pre-packed/unpacked foodstuffs are packed in lightweight plastic bags (excluding very lightweight plastic bags up to 15 microns thick which are required for the primary packaging of foodstuffs for hygienic purposes).

*** If the product is of non-standard size and/or to prevent possible contact with nearby foodstuffs, the products are packed in an additional plastic bag.

**** Unpackaged loose foodstuffs are packed in plastic boxes.

No, you have to return the product to the store from which it was issued. In case the product is unsuitable, it should be returned to the store pick-up-point employee or the courier immediately. If you wish to return the product later, please contact Rimi Customer Support and agree on a time to return the product.

Some products have a maximum quantity limit to ensure that the product is available to all clients. 

Products can be added to the order, except for if the maximum quantity of products has been reached. Products cannot be removed. 

The order can be changed until the time the order is sent for completion. The exact date and time of making changes to each order is provided in the order confirmation email.

To get the best customer experience, we recommend placing an order as follows:

1. log in as a regular customer or register as a customer

2. book a suitable delivery time and method

3. add products to the cart or open a saved cart and make the desired changes

4. proceed to checkout

Users can store various personal data on their account, including data about means of payment. Users are automatically logged out to provide higher security for user data.

Rimi accepts waste from electrical and electronic equipment (WEEE) provided that none of the external dimensions of it exceed 25 cm, and old batteries. Collection boxes are located at information counters or at the entrance of the store. It is not possible to return products to the courier of the e-store.

If there is a special WEEE collection point within a 10 km radius of the nearest electrical and electronic equipment store, the waste must be taken there. If there is no collection point, WEEE can be taken to the closest store selling electrical and electronic equipment. In this case, the same type of device as the equipment being sold can be handed over, even if a new device is not purchased.

For additional information see eesringlus.ee/tarbijale/kkk-tarbijale

A replenishment subscription is a subscription in which you can put together a specific shopping cart and then choose a fixed delivery method, day and time. For replenishment subscription you can choose whether you want to receive the order every week or every second week. 

• Start your usual e-store purchase (add products to cart, select delivery method and delivery day/time) 
• In your cart will appear an option in the right corner "Set up weekly orders!" - click on the button ''Checkout and subscribe'' 
• NB! Alcohol and pre-order festivity meals cannot be added to replenishment subscription cart
• By clicking on ''Checkout and subscribe'', you can choose whether you want to receive the repeating order every week or every second week 
• Then choose which delivery day and time you would like to receive the upcoming orders
• Then click on the "Continue" button  - replenishment subscription is now set up!
• Please note - in order for replenishment subscription to be activated, you must complete your currently active shopping cart and pay. The replenishment subscription delivery method and the products belonging to it will remain the same you currently have selected in your shopping cart.
• Example: You make a purchase in the e-store, choosing courier as the delivery method and delivery time for tomorrow. Then you set up a replenishment subscription (you choose to have the same shopping basket you just put together to arrive weekly or every second week). Then you pay for the active shopping cart. Your order will arrive tomorrow, and replenishment subscription orders will automatically arrive on the day and time specified by you. 
• You can change the replenishment subscription cart 24 hours before the order is delivered. Example: you set up a replenishment subscription for every Tuesday with a specific shopping cart you have put together. If you want to make changes in the shopping cart (add or remove products), you can do it 24 hours before the order is delivered.

Yes, alcohol and pre-order festivity meals cannot be added to the replenishment subscription cart.

Subscription is currently set up for 2 months in advance (due to assortment changes).

It is not possible to change the delivery method of your replenishment subscription at once. If you want to do it for every upcoming order, you must cancel all the upcoming orders and then make a new replenishment subscription with new delivery method. However, if you want to change the delivery method for only one upcoming order (for example, you have chosen weekly home delivery, but one week you want to pick up the goods from the store pick-up point instead), then you have to cancel this specific one order and place a new regular order for the desired delivery day/method. 

When setting up a replenishment subscription, the e-shop asks you to enter your card details. They are saved automatically, so then the payment is automatically made from your bank account for each upcoming order. Every upcoming cart cost will be finalized 24 hours prior to delivery.

Yes, 48 hours before the arrival of a new subscription order, you will receive an e-mail informing you of the soon-to-arrive delivery as well as the last possibility to change the products in the shopping cart.

Most likely the reason for the failure is a bank card which is expired or you have inserted incorrect card details. Try creating a new replenishment subscription. 

Yes, the opportunity is also open to business customers. Business customers can set up a weekly order for the offices. 

Yes, but one order at a time. You can't cancel all the upcoming orders in one click - you have to cancel each one separately under your profile.